Privacy Policy

Who We Are

NDaxi LTD ("Ndaxi", "we", "us", "our") is a company registered in England and Wales (Company No. 13284466). We provide managed IT services, cyber security, cloud services, and governance, risk and compliance (GRC) solutions.

If you have any questions about this policy or how we handle your data, please contact us at info@ndaxi.com.

What Data We Collect

We may collect and process the following categories of personal data:

• Contact information — name, email address, telephone number
• Enquiry details — the content of messages you send us via our contact form
• Technical data — IP address, browser type, pages visited, and time spent on our website (collected via analytics tools)
• Communications — records of correspondence if you contact us by email or phone

How We Collect Your Data

We collect personal data in the following ways:

• When you complete and submit our contact form
• When you email or telephone us directly
• Automatically via cookies and analytics tools when you browse our website

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage our business relationship with you
• To improve our website and services through aggregated analytics
• To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — responding to enquiries and managing client relationships
• Contract performance — where processing is necessary to deliver services you have engaged us for
• Legal obligation — where we are required to process data to comply with applicable law
• Consent — where you have given explicit consent, such as opting in to marketing communications

Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business (for example, cloud infrastructure providers and helpdesk software vendors). All such providers are contractually required to handle your data securely and in accordance with UK GDPR.

We may also disclose your data where required by law, court order, or regulatory authority.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for up to three years. Client data is retained for the duration of the engagement and for a period thereafter as required by our legal and contractual obligations.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@ndaxi.com. We will respond within one calendar month.

Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. As a cyber security services provider, data protection is central to how we operate.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review this policy periodically.

Contact and Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance at info@ndaxi.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.